We hope you enjoyed your online shopping experience with Renogy. Please read below for more information about our shipping.
Shipping Policies
1．All orders must have a valid street address. RENOGY does not accept PO Box addresses, some items cannot be delivered to PO Boxes due to shipping restrictions.
2．Shipping times are calculated based on business days (Monday to Friday), excluding holidays and weekends.
3．Depending on your order, your items may arrive in multiple packages. Once your order is shipped, you can click here to track your package. We understand that professional installation is often desired. However, we strongly suggest that you wait until receiving your complete order and verifying the condition of the products before scheduling any work to commence with your new Renogy products.
4．Packages cannot be rerouted after they have been shipped. If you need to change the address, please e-mail us at service.renogy.com.
5．If the outer packaging is damaged upon delivery, please refuse the package and contact us immediately. If refusing the delivery is not possible, please provide relevant pictures to facilitate our after-sales service.
6．We do not support self-pickup service from our warehouse. If you have such a need, please e-mail us at service.renogy.com.
7．If the package is shipped via FedEx, UPS, UniUni, or Canada Post, we can request a Proof of Delivery (POD) from the logistics provider. If you need, please e-mail us at service.renogy.com. However, for Purolator, only the delivery record on the official website can be used as the proof of delivery.
Order Processing and Transportation
|
Ship From |
Delivery Method |
Type |
Order Processing |
Transportation Time |
Transportation Time (Remote Areas) |
Transportation Time (Remote Islands) |
|
Richmond, Oakville, Delta, Richmond Hill |
UPS, Fedex, Purolator, UniUni, Canpar |
Parcel Shipping |
1-2 business days |
2-7 business days |
6-15 business days |
15-30 business days |
|
Richmond, Oakville, Delta, Richmond Hill |
LTL |
LTL |
2-3 business days |
2-7 business days |
6-15 business days |
15-30 business days |
Please note:
The estimated time is for reference only and may be extended during major promotions, holidays, or other special circumstances.
From November to February, which belongs to the winter season, the delivery time will be extended by approximately 3-7 business days.
Delivery to Yukon, Nunavut, and the Northwest Territories is temporarily unavailable due to a shipping issue. We apologize for the inconvenience and appreciate your understanding.
Additional Freight Fees (Estimates):
Renogy offers free ground shipping for many of our products to most areas. For oversized products or shipments to remote areas, additional shipping fees will be charged. When you check out, simply enter your detailed address, and the system will automatically calculate the shipping cost for you. If you refuse to pay the additional shipping fee, please e-mail us at service.renogy.com to provide a non-remote address. Otherwise, Renogy reserves the right to cancel the order.