Multi-buy Savings for Panels! Boost Your Cart, Boost Your Savings→ Explore Offers

24/7 AI Agent | Submit a Case Anytime | Live Chat 8AM–5PM ET Contact Us

No delivery to Yukon, Nunavut, or NWT.

arrow-down

Shipping Policy

We hope you enjoyed your online shopping experience with Renogy. Please read below for more information about our shipping.

Shipping Policies

1.All orders must have a valid street address. RENOGY does not accept PO Box addresses, some items cannot be delivered to PO Boxes due to shipping restrictions.

2.Shipping times are calculated based on business days (Monday to Friday), excluding holidays and weekends.

3.Depending on your order, your items may arrive in multiple packages. Once your order is shipped, you can click here to track your package. We understand that professional installation is often desired. However, we strongly suggest that you wait until receiving your complete order and verifying the condition of the products before scheduling any work to commence with your new Renogy products.

4.Packages cannot be rerouted after they have been shipped. If you need to change the address, please e-mail us at service.renogy.com.

5.If the outer packaging is damaged upon delivery, please refuse the package and contact us immediately. If refusing the delivery is not possible, please provide relevant pictures to facilitate our after-sales service.

6.We do not support self-pickup service from our warehouse. If you have such a need, please e-mail us at service.renogy.com.

7.If the package is shipped via FedEx, UPS, UniUni, or Canada Post, we can request a Proof of Delivery (POD) from the logistics provider. If you need, please e-mail us at service.renogy.com. However, for Purolator, only the delivery record on the official website can be used as the proof of delivery.

Order Processing and Transportation

Ship From

Delivery Method

Type

Order Processing

Transportation Time
(Non - Remote Areas)

Transportation Time (Remote Areas)

Transportation Time (Remote Islands)

Richmond, Oakville, Delta, Richmond Hill

UPS, Fedex, Purolator, UniUni, Canpar

Parcel Shipping

1-2 business days

2-7 business days

6-15 business days

15-30 business days

Richmond, Oakville, Delta, Richmond Hill

LTL

LTL

2-3 business days

2-7 business days

6-15 business days

15-30 business days

 

 

Please note: 

The estimated time is for reference only and may be extended during major promotions, holidays, or other special circumstances.

From November to February, which belongs to the winter season, the delivery time will be extended by approximately 3-7 business days.

Delivery to Yukon, Nunavut, and the Northwest Territories is temporarily unavailable due to a shipping issue. We apologize for the inconvenience and appreciate your understanding.

Additional Freight Fees (Estimates):

Renogy offers free ground shipping for many of our products to most areas. When you check out, simply enter your detailed address, and the system will automatically calculate the shipping cost for you. Below is a transparent breakdown of Renogy Canada’s shipping fees. Different types of surcharges may apply depending on your order contents, destination, and weight. Please review the details below.

1. Fixed Fee by Specific Products (SKU-Based)

Certain products require an additional fixed shipping fee due to their size, weight, or handling requirements. If multiple eligible products are added to the cart:

Same SKU: The fee is charged only once.

Different SKUs: The system applies the highest single fee among those products.

SKU

Additional Shipping Fee Per SKU

RKIT390PM-R40ASR2-CA

C$200

RKIT780PM-R60ASR4-CA

C$400

RKIT780PM-E60DC4-CA

C$400

RKIT390PM-R40DC2-CA

C$200

RSP195DC-ASR-CA

C$8.9

RSP195DC-ASRx2-CA

C$16.9

RSP195DC-ASRx4-CA

C$34.9

RSP195DC-CA

C$8.9

RSP195DCx2-CA

C$16.9

RSP195DCx4-CA

C$34.9

RSP320DC-BKx2-CA

C$39.9

RNG-100DB-H-CA

C$8.9

RMT550TMB-CA

C$8.9

 

2. SKU Overweight Surcharge (48 lb+)

Any single product weighing over 48 lb will incur an additional C$9.9 surcharge.

3. Low Order Value Fee (<C$100)

Orders with a merchandise subtotal below C$100 will incur a C$9.9 low-order value fee.

4. Remote Area Surcharge

Additional fees apply to remote-area postal codes.
If multiple eligible products are in the cart:

Same SKU: Charged once only

Different SKUs: The system applies the highest surcharge

Rates by Zones

A downloadable PDF attachment: “Remote Area Postal Code List & Zone Details

To ensure reliable delivery to remote locations, we apply different surcharge structures depending on the type of product in your order. Please refer to the corresponding zone rates below.

Batteries follow a 9-zone structure (100-180) with weight-based surcharges.

Calculation Formula: Remote Area Surcharge = Base Overage Surcharge + (Rounded Weight − 1) × Additional Weight Rate

Overage Code

Base Overage Surcharge

Additional Weight Rate

100

C$2.95

0.55

110

C$5.05

1.05

120

C$7.4

1.2

130

C$10.2

1.45

140

C$10.75

1.65

150

C$17.85

2.15

160

C$22.95

2.95

170

C$41.65

3.5

180

C$73.05

4.95

 

Other products follow a 3-zone structure with fixed surcharges.

Tier

Surcharge

Tier 1

C$7

Tier 2

C$15

Tier 3

C$154

 

5. Order Weight Surcharge (250 lb+)

Orders with a total weight of 250 lb or more will incur an additional surcharge equal to 5% of the merchandise subtotal.

 

How These Rules Interact

To ensure fairness and accuracy, the surcharges above follow a clear order of logic. Some fees stack, while others apply only at the highest applicable level.

Rules

1. Fixed Fee by Specific Products (SKU-based)

2. SKU Overweight Surcharge48 lb+

3. Low Order Value Fee

4. Remote Area Surcharge

5. Order Weight Surcharge (250 lb+)

1. Fixed Fee by Specific Products (SKU-based)

Highest, For the same SKU, only charge once.

Stack

Highest

Highest

Stack

2. SKU Overweight Surcharge48 lb+

Stack

Stack

/

Highest

Stack

3. Low Order Value Fee

Highest

/

/

Stack

/

4. Remote Area Surcharge

Highest

Highest

Stack

Highest, For the same SKU, only charge once.

Stack

5. Order Weight Surcharge (250 lb+)

Stack

Stack

/

Stack

/

 

If you have any questions about shipping fees, please contact us at service.renogy.com.